Uploading Your Data, Please Wait
This Might take some time
At SootSparsh, we are committed to providing a seamless and eco-friendly shopping experience for our customers worldwide. Our delivery policy outlines the terms and conditions for shipping your orders. Please take a moment to review the following information:
In the unlikely event that something you ordered is damaged or defective, or if the product delivered is different from what you ordered, you may return or exchange the product within 7 days of receiving it.
- The product is clearly defective/damaged
- Received wrong product
- The product received does not match the images in terms of design/fabric/quality, as seen on the website.
* The items should be unused and unwashed for hygiene reasons and in the same condition as you received it.
* The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
* Sarees with fall and edging would not be accepted for return or exchange.
* Customised products cannot be returned or exchanged
* Return/Exchange request that are not raised within 7 days of receiving the product would not be accepted.
* Products bought during sale are non-refundable and hence cannot be returned or exchanged.
* Customers have to bear additional charges such as return cost. Such amount shall be indicated to the Customers in advance.
* Customers will have to share the images of the product received in order to initiate the return pick-up on email within 7 days of receiving the product.
* A confirmation mail would be sent to the customer, confirming the return/exchange request.
* Return pick-up will be facilitated by our customer care team with 3 business days from the date of return/exchange confirmation
